By using our website or booking services with Destination Bug, you agree to the following Terms & Conditions.
1. About Destination Bug
- Destination Bug is a professionally managed travel company with 30 years of experience in the travel trade sector.
- We provide domestic and international holidays, flights, hotels, transfers, sightseeing, cruises, visa assistance, travel insurance, and related travel services.
- We may act as a travel agent, facilitator, or intermediary for third-party suppliers.
2. Booking & Confirmation
All quotations, prices, itineraries, and availability are subject to change until confirmed. A booking is confirmed only after:
- Required information and documents are received.
- Applicable payment/deposit is received.
- Written confirmation is issued by Destination Bug or the relevant supplier.
Failure to make payment by the specified deadline may result in cancellation and applicable charges.
3. Mandatory Documents
Passengers must provide clear, valid, and genuine documents as required for the relevant service.
Domestic & International Air Tickets
- PAN Card required where cash payment exceeds ₹50,000 per person, as applicable.
Domestic Hotel Bookings
- PAN Card required where payment exceeds ₹50,000 per person, as applicable.
- Aadhaar Card accepted where permitted by the domestic hotel/service provider.
International Hotels, Transport & Sightseeing
The following documents are required:
- Valid Passport with more than 6 months' validity from the date of return to India
- PAN Card
- Valid Visa, wherever applicable
- Confirmed Air Ticket
Additional documents may be required by airlines, hotels, immigration authorities, embassies, tour operators, or local authorities.
Important: Customers are responsible for providing accurate, complete, valid, and timely documents. Any additional cost, cancellation fee, amendment fee, or loss arising from missing, incorrect, expired, or delayed documents will be borne by the customer, subject to applicable law.
4. Prices & Payments
- All prices are subject to availability and may change before confirmation.
- Prices may vary due to airline/hotel rates, currency fluctuations, taxes, government charges, surcharges, or changes to the itinerary.
- Payment deadlines will be communicated at the time of booking.
- Bookings may be cancelled if payments are not received within the specified timeframe.
5. Cash Payments
- Cash payments are subject to applicable Indian tax laws and regulations.
- Customers should not split cash payments to circumvent any applicable statutory limit.
- Payments exceeding applicable cash limits must be made through permitted banking or electronic payment methods.
6. Visa & Travel Documents
- Customers are responsible for obtaining valid passports, visas, permits, and other required travel documents.
- Destination Bug may provide visa assistance; however, visa approval or refusal is solely at the discretion of the relevant authority.
- Destination Bug does not guarantee visa approval.
7. Flights & Transportation
- Flights and transportation are subject to the respective supplier's terms and conditions.
- Schedules, routes, baggage allowances, seats, and other services may change without notice.
- Destination Bug is not responsible for airline/transport delays, cancellations, schedule changes, denied boarding, baggage issues, or other supplier-related disruptions, except where required by applicable law.
8. Hotels & Accommodation
- Hotel bookings are subject to the hotel's terms and conditions.
- Room types, facilities, meal plans, check-in/check-out times, and other services are subject to availability.
- Hotels may charge additional amounts for deposits, meals, upgrades, extra beds, activities, or other services.
9. Cancellation & Refunds
- Cancellation and refund policies vary by airline, hotel, tour operator, cruise line, insurance company, visa provider, and other suppliers.
- Cancellation may attract supplier penalties, administrative charges, non-refundable deposits, or other applicable fees.
- Refunds, where approved, will be processed according to the applicable supplier's policy.
- Certain fares, bookings, promotional offers, deposits, visa fees, and special rates may be non-refundable.
10. Travel Insurance
- Travel insurance is strongly recommended.
- Coverage, exclusions, and claims are subject to the insurance provider's policy.
- Customers are responsible for reviewing their insurance coverage before travel.
11. Customer Responsibilities
Customers must:
- Provide correct and complete information and documents.
- Verify names, dates, passport details, itinerary, and booking information.
- Make payments within the specified deadlines.
- Follow visa, immigration, airline, hotel, and destination requirements.
- Comply with applicable local laws and regulations.
- Inform Destination Bug immediately of any changes affecting their travel.
12. Third-Party Suppliers
Many services are provided by independent airlines, hotels, tour operators, transport companies, cruise lines, insurance providers, and other suppliers. Their services are governed by their respective terms and conditions. Destination Bug cannot control or guarantee the performance of independent suppliers.
13. Force Majeure
Destination Bug shall not be liable for delays, cancellations, alterations, or additional costs caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, war, civil unrest, strikes, government restrictions, border closures, or transportation disruptions.
Any refund or alternative arrangement will be subject to the relevant supplier's policy and applicable law.
14. Privacy
Personal information and travel documents provided to Destination Bug will be handled in accordance with our Privacy Policy and may be shared with relevant suppliers or authorities where necessary to provide the requested travel services.
15. Governing Law
These Terms & Conditions are governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
16. Contact Us
Destination Bug
Email: info@destinationbug.com
By booking with Destination Bug or using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.