At Destination Bug (An Unit Of Raanush Travels), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our travel services.
1. Information We Collect
Depending on the services you request, we may collect information such as:
- Name and contact details
- Email address and telephone/mobile number
- Billing and payment information
- Travel preferences and requirements
- Passport and visa-related information where required for travel arrangements
- Details of travelers, including accompanying passengers
- Booking, accommodation, flight and itinerary information
- Information you provide through enquiry forms, emails, WhatsApp, telephone calls, or other communication channels
- Website usage information, including IP address, browser type, device information, and cookies
We only seek information that is reasonably necessary to provide or improve our services.
2. How We Use Your Information
We may use your information to:
- Respond to travel enquiries and requests
- Prepare quotations and customized itineraries
- Process bookings and reservations
- Arrange flights, hotels, transfers, tours, cruises, visas, insurance, and other travel services
- Communicate booking confirmations, updates, changes, and important travel information
- Process payments and related transactions
- Provide customer support
- Improve our website, services, and customer experience
- Meet legal, regulatory, accounting, and security requirements
- Send promotional or marketing communications where permitted and where you have provided appropriate consent
3. Sharing of Information
To provide travel services, we may need to share relevant information with trusted third parties, including:
- Airlines and other transportation providers
- Hotels, resorts, and accommodation providers
- Tour operators and destination management companies
- Visa and immigration service providers
- Travel insurance providers
- Payment processors and financial institutions
- Technology, booking, and service-support providers
- Government authorities or other organizations where legally required
We aim to share only the information necessary for the relevant service.
4. Payment Information
Payments may be processed through third-party payment providers. Destination Bug may not directly store complete payment card details where payment processing is handled by an authorized third-party provider.
You should review the privacy policies and terms of the relevant payment provider before completing a transaction.
5. Passport, Visa & Travel Information
Certain travel services require sensitive or identity-related information, including passport details, date of birth, nationality, visa information, or other documentation.
Such information will be used only for legitimate travel-related purposes, including reservations, visa processing, immigration requirements, travel documentation, or services specifically requested by you.
6. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance your browsing experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and booking records, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements.
The retention period may vary depending on the nature of the information and the service provided.
9. Third-Party Websites
Our website may contain links to third-party websites, including airline, hotel, payment, insurance, visa, or other travel-service websites.
Destination Bug is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Marketing Communications
Where permitted by applicable law, we may contact you about travel offers, destinations, services, or special promotions.
You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.
11. Children's Privacy
Our services are not specifically directed toward children. We do not knowingly collect personal information from children for independent use of our services without appropriate involvement of a parent or legal guardian.
12. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request information about how your data is processed
Requests may be made using the contact details provided below.
13. Changes to This Privacy Policy
Destination Bug (Unit of Raanush Travels) may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us at info@destinationbug.com.